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Call Us:1.406.525.3288
Hours: M-F 10a-6p, Sat & Sun 12p-4p
6182 Hwy 13, Wolf Point, MT 59201

Shipping, Returns & Exchanges

Steamboat Dry Goods

‘Discover The Unexpected’ 

Store 1-406-525-3288

M-F 10a-6p, Sat-Sun 12p-4p (MDT)

 

Returns & Exchanges

At Montana’s Biggest Little Outdoor Clothing Store, we are happy to make any changes necessary for fit or preference. We will accept returns of unworn, unwashed or defective merchandise within 30 days of purchase for a full refund. Items must be in the condition you received them and in the original packaging with original tags. Worn and washed product may be returned if damage is due to manufacture defect. If a product is deemed defective, we will provide the necessary information to return the defective merchandise, depending on manufacturer.  Returns after 30 days of original purchase will be reviewed and may be subject to a reduced refund.

EXCHANGES:

  • If you need to exchange your item for a different size or color, please contact Steamboat Dry Goods to place your exchange
  • Your credit card will be billed for the new merchandise and we will process your credit for returned merchandise when it is received.

RETURNS:

  • Visit our Online Return Form by clicking on the ‘Returns & Exchanges’ on steamboatdrygoods.com and follow the easy instructions.
  • You will receive a RA (return authorization) email which is valid for 30 days.
  • Print the return label and pack the item(s) with the RA in the package and take to USPS for mailing.
  • Please allow 5-7 business days for the return transit time, plus an additional 3 business days upon receipt, for the return to be completed and the refund to be issued to your account.
  • If you provided an email address, we'll email you when your return has been received and processed.

Returns to our retail location:

Items purchased online may be returned in person at Steamboat Dry Goods, located at Wolf Point, Montana.  Please provide your original packing list or a copy of your online order confirmation and credit card used on the original order. 

Still need help?


SHIPPING & HANDLING

HOW TO CONTACT US

By Phone: 1-406-525-3288
Store Services Hours: Monday-Friday 10am-6pm MST, Saturday 10am-6pm MST, and 12pm-4pm Sunday.

By Email: steamboatdrygoods@gmail.com (Click here to our general contact page)

All steamboatdrygoods.com orders are shipped from Wolf Point, MT, via UPS, FedEx, or USPS. All orders placed online or by phone ship same ‘business day’.

Please note, that UPS and USPS can ship same ‘business day’ before 5pm MST. For orders shipping via FedEx, your order must be placed before 12pm MDT.

All in stock items are delivered within 5-7 business days, even if ordered on Saturday or Sunday. Ground orders are shipped via FedEx Ground, UPS or USPS from our facility. Orders shipping to Alaska or Hawaii will incur an additional fee.

GIFT CARD SHIPPING – FREE (standard shipping)

Steamboat Dry Goods Gift (SDG) Cards come in a gift-ready envelope and are delivered within the U.S. only. SDG gift cards may be redeemed/purcahsed online or in-store.

GIFT WRAP – FREE

At Steamboat Dry Goods, we offer free standard gift-wrapping at no charge with a handwritten note. We have several choices of gift wrap for that special person.  When you check out, there will be an option that will allow you to include a gift card and wrapping.

Gift Card

  • We will include your personalized message with any of the gifts ordered.

 

CANADIAN ORDERS

We are able to ship to Canada by calling Steamboat Dry Goods, Inc. at 1-406-525-3288

MULTIPLE LOCATIONS FOR SHIPPING

At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchase(s) to multiple addresses, please place separate orders for each address or call us at 1-406-525-3288 for more information. We want to make your purchase to be as smooth as possible. 

PO BOXES, APO ADDRESS AND U.S. TERRITORIES

We do offer shipping to PO Boxes through USPS only. We do not offer shipping to APO adresses or U.S. Territories at this time. 


SALES TAX

 At Steamboat Dry Goods, we do not charge any sales tax!! 

 

We promise that our top quality, friendly service, communication and your overall experience will exceed your expectations.

 

Please note: “Business day” refers to Monday through Friday, excluding holidays.